Delivery information and charges

We aim to dispatch orders placed before 1:30pm (EST), the same day. Please note that orders received after this time will be dispatched on the next working day; for example, orders placed after 1:30pm EST will be dispatched on the following Monday. Your tracking number is sent to the email address provided for the delivery address once the order has been dispatched. . 

If you would ike to get in touch with us, please do so on:

The courier delivers Monday to Friday 8am - 6pm only. We are unable to deliver to P. O. Box addresses, APO addresses, forwarding companies or hotel addresses.

Shipping Charges:


Country Under $300 Over $300
USA - 2 day service  $19 FREE - Ground service or $19 for 2 day service
USA - ground service  $15 FREE
Canada $25 FREE

Import Duty

If your delivery address is outside of the USA, you may be subject to import duties and taxes **, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Orla Kiely cannot be held responsible for these charges.
If you wish to find out more information please contact your local Customs and Excise office.

**International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery.


If you wish to cancel your order before it has been dispatched, please contact our Online Team on +(1) 646-370-3294 to amend the order.
We are unable to cancel deliveries, once the order has been dispatched until the first attempt of delivery has been made.

Delivery Exceptions

On rare occasions parcels may go missing, if for any reason you have not received your parcel within 14 days of ordering, please email us at and allow us 5 days for us to carry out the investigation.

Please note:

By placing an order on the Orla Kiely website, you agree to abide by our terms and conditions which we would kindly ask you to read in full here.
If you have any queries regarding delivery please email